Our general terms and conditions
General terms and conditions of business
§ 1 Scope
Our services are provided on the basis of these General Terms and Conditions (GTC). They also apply to all future business relationships, even if they are not expressly agreed upon again.
§ 2 Conclusion of Contract
The contract is concluded by submitting the purchase function by clicking the corresponding "Buy Now" button.
§ 3 Prices and Delivery
The prices are final prices in EURO and include VAT. (Except for intra-Community deliveries.) Shipping costs are calculated separately and will be displayed before ordering.
Delivery is made by dispatch for cash on delivery or payment via PayPal or credit card within one working day after conclusion of the contract, in the case of advance payment after receipt of the money.
Delivery times vary by country and are displayed in the shopping cart before completion.
Usually:
Inland 1-2 Days
EU: 2-4 Tage
Third countries: 5-9 days
§ 4 Due Date and Payment, Retention of Title
The purchase price is due immediately and can be paid in advance by bank transfer, PayPal, credit card, or cash on delivery. Further payment information will be sent to you after conclusion of the contract. The delivered goods remain our property until full payment has been received.
§5 Cancellation Policy:
Consumers have the following right of withdrawal: Right of withdrawal You may withdraw from this contract within 14 days without giving any reason in writing (by email). The withdrawal period begins upon receipt of this notice in writing, but not before receipt of the goods by the recipient and not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312e paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the EGBGB. Timely dispatch of the withdrawal notice is sufficient to meet the withdrawal deadline. The withdrawal notice should be sent to:
Managing Director:
Transmission-Online
Old Robert
Email: transmission.oeller@gmail.com
BH Braunau
Registration number: 41-502/7234
VAT ID:
ATU76769178
Business identification number:
31222860
Return conditions:
Electronic components are generally excluded from returns and cannot be sent back. This includes control units, pressure sensors, solenoid valves, and repair kits with solenoid valves and sensors.
The goods must be returned in the same condition as when they were delivered. They must be returned to us in their original packaging, unopened and undamaged. Returns are not accepted for any missing parts, and the goods will be returned at your expense.
Goods that have been opened from the packaging, used, or installed are also excluded from returns. In this case, we will return the goods at your expense. A processing fee of 7% of the purchase price will be deducted from the refund.
The buyer is responsible for return shipping costs.
Only the purchased item will be refunded; no shipping costs or fees will be charged.
Consequences of cancellation: In the event of a valid cancellation, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services in whole or in part, or only in a deteriorated condition, the return is excluded. Items that can be shipped by parcel post must be returned at your own risk. You are responsible for the return shipping costs. Refunds must be processed within 14 days.
End of the cancellation policy
Complaints:
Damaged packages, damaged goods, or missing parts must be reported to us within one day of delivery. After that, we cannot accept any claims, as the shipping companies also have a one-day reporting deadline.
§ 6 Guarantee and Warranty
You have a 2-year product warranty on spare parts purchased from our shop, starting from the date of purchase. This consists of a 1-year warranty and a 2-year guarantee.
Should any problems arise during this period and you suspect that our product is defective, please notify us immediately in writing via email or WhatsApp. We will then discuss the next steps with you. We do not cover any testing work or potential replacement with another product that the customer may have previously commissioned.
The customer is responsible for the removal and installation costs.
Since these are special gearboxes and electronic components, assembly must only be carried out by a qualified company with the necessary expertise, and this must be verifiably documented.
If the installation is carried out by a private individual, all warranties and guarantees are void, as it can be assumed that the necessary expertise is lacking and therefore proper installation cannot be guaranteed.
In case of a complaint, the following documents must be provided:
Invoice for the purchased item
Invoice from installation company
Written confirmation from the installation company that a fault exists, including a test report (fault memory printout and test report).
We do not accept any verbal statements from mechanics or similar individuals. We also require these documents for our suppliers in order to process a warranty claim.
The goods they have returned will be handed over to our suppliers for inspection.
Should the inspection reveal no defect, the customer will be responsible for the inspection costs and shipping fees. The goods will then be returned to you. Any replacement goods already delivered will be invoiced.
In the case of defective goods, we will remedy the defect by repair or replacement. If a replacement is delivered, the originally delivered goods must be returned at our expense within 14 days. If the repair fails, the customer may, at their discretion, reduce the purchase price or withdraw from the contract.
When used goods are sold to businesses, the warranty is excluded. When used goods are sold to consumers, the warranty is limited to one year.
§ 7 Liability
We are liable for damages, regardless of the legal basis, only to the following extent: In cases of intent and gross negligence, we are liable in full. In cases of slight and ordinary negligence, we are liable only for culpable breaches of a fundamental contractual obligation, which is essential for achieving the purpose of the contract or whose culpable breach could jeopardize the achievement of the purpose of the contract (cardinal obligation). In this case, liability is limited to the typical and foreseeable damages.
The statutory liability for personal injury and property damage, in the event of the assumption of a guarantee (e.g., warranty of quality) or a procurement risk, as well as under the Product Liability Act, remains unaffected by the above provisions. In these cases, we are liable in accordance with the statutory provisions.
We are not liable for lost profits or any costs incurred due to cancellations.
§ 8 Miscellaneous
The contract language is German.
All business relations are governed exclusively by the laws of the Republic of Austria. If the contractual partner is a registered merchant, Mauerkirchen shall be the agreed place of jurisdiction.
This contract text can be requested at any time in written or digital form at the address and email address specified in § 5.
