§5 Cancellation Policy:

Consumers have the following right of withdrawal: Right of withdrawal You may withdraw from this contract within 14 days without giving any reason in writing (by email). The withdrawal period begins upon receipt of this notice in writing, but not before receipt of the goods by the recipient and not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312e paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the EGBGB. To meet the withdrawal deadline, it is sufficient to send your notification of withdrawal before the withdrawal period has expired. You can do this by using the form at the very bottom of our homepage.

Contract Cancellation

Or by email to:

Email: transmission.oeller@gmail.com

Return conditions:

Electronic components are generally excluded from returns and cannot be sent back. This includes control units, pressure sensors, solenoid valves, and repair kits with solenoid valves and sensors.

The goods must be in the same condition as when they were delivered. They must be returned to us in their original packaging, unopened and undamaged. Returns are not accepted if any parts are missing, and the goods will be returned to you at your expense. The sender is liable for damage caused by the shipping company or inadequate packaging.

Goods that have been opened, used, or installed are also excluded from returns. In this case, we will return the goods at your expense. A processing fee of 7% of the total purchase price will be deducted from the refund.

The buyer is responsible for return shipping costs.

Only the purchased item will be refunded; no shipping costs or fees will be charged.

Consequences of cancellation: In the event of a valid cancellation, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services in whole or in part, or only in a deteriorated condition, the return is excluded. Items that can be shipped by parcel post must be returned at your own risk. You are responsible for the return shipping costs. Refunds must be processed within 14 days.

End of the cancellation policy

Complaints:

Damaged packages, damaged goods, or missing parts must be reported to us within one day of delivery. After that, we cannot accept any claims, as the shipping companies also have a one-day reporting deadline.